Refund Policy – Last Updated: June 14, 2025

Please read the Refund Policy carefully before using Our Service.

Refund Policy

This Refund Policy (“Policy”) outlines the terms and conditions governing refunds for products and services provided by Shanrock LLC d/b/a Sellstate Innovation Realty (“Sellstate Innovation Realty,” “we,” “us,” or “our”). By purchasing any of our products, services, or subscriptions, you acknowledge and agree to the terms set forth in this Policy.

GENERAL POLICY

By completing a purchase with Sellstate Innovation Realty, you acknowledge and agree that all sales are final once a service has commenced or a product has been delivered. This policy applies to all offerings, including but not limited to setup fees, monthly or annual subscriptions, automation workflows, CRM configurations, strategic consultations, and any customized services rendered. We do not provide refunds or partial credits for unused time, features, or early cancellations.

COURSES AND DIGITAL PRODUCTS

Before Access Granted

All sales of courses, digital downloads, templates, and other virtual products are final once access is granted or the product has been delivered.

If you wish to cancel your purchase before access is provided, you may submit a written request to [email protected] within 24 hours of the purchase time. If access has not yet been granted, we may honor your request at our discretion.

Once access is delivered — including login credentials, download links, or viewing permissions — no refunds, exchanges, or credits will be issued.

AFTER ACCESS GRANTED

After access has been granted — whether through download, login credentials, streaming access, or delivery of materials — all sales are final and non-refundable. This includes scenarios where:

  • You have logged into the course platform,
  • Accessed any portion of the materials,
  • Downloaded resources or templates, or
  • Viewed training videos or modules.

Due to the digital nature of our products and the immediate access provided, we do not offer refunds, exchanges, or credit transfers once access has been initiated.

We encourage you to review all product descriptions and reach out to [email protected] with any questions before purchasing.

Masterclass and Consulting

BEFORE THE FIRST SESSION

Refund requests for coaching or consulting services must be submitted in writing to [email protected] at least 48 hours prior to the scheduled first session. If no services have been rendered and your request is received within this window, you may be eligible for a refund, subject to administrative processing.

Once the first session is confirmed and within 48 hours of the appointment time, the booking is considered final and non-refundable. Rescheduling may be allowed with advance notice, depending on availability

AFTER SERVICES BEGIN

No refunds will be issued once any of the following have occurred:

  • The first coaching or consulting session has taken place (regardless of duration);
  • Pre-session work, assessments, or onboarding materials have been delivered or initiated;
  • A strategy call, planning session, or implementation work has been started;
  • Any part of the agreed-upon service scope has been fulfilled, either in whole or in part.

Due to the time, preparation, and value delivered in our one-on-one services, all coaching and consulting purchases are non-refundable once services have commenced. This policy helps us maintain fairness and uphold the integrity of our professional commitment to each client.

Marketing Service

BEFORE WORK BEGINS

f you have purchased marketing services, but our team has not yet begun work on your project, you may request a refund within 48 hours of purchase by contacting us at [email protected].

Refund requests will be reviewed on a case-by-case basis and are only eligible if no strategic planning, asset creation, account setup, or implementation has started. Approved refunds will be processed to the original payment method within 5–10 business days.

AFTER WORK BEGINS

No refunds will be issued once any of the following have occurred:

  • Project planning, strategy, or onboarding meetings have taken place;
  • Any portion of the work has been initiated, including research, design, copywriting, or technical setup;
  • Access to platforms, accounts, or project files has been granted or used;
  • Deliverables have been partially or fully created, reviewed, or shared with the client.

Due to the custom nature of our marketing services and the immediate allocation of time and resources, all sales are final once work has commenced. This policy ensures we can maintain quality, prioritize active projects, and respect the scope of our commitments.

Certifications

BEFORE ACCESS

If you have purchased a certification program but have not yet accessed the certification materials or begun the certification process, you may request a refund within 48 hours of purchase by contacting us at [email protected].

Refund eligibility is contingent on no course logins, material downloads, or participation in onboarding or orientation sessions. If approved, refunds will be processed to the original payment method within 5–10 business days.

AFTER ACCESS

No refunds will be issued once you have:

  • Accessed the certification portal or logged into the course platform;
  • Viewed, downloaded, or interacted with any portion of the certification materials;
  • Participated in any onboarding, orientation, or assessment activities;
  • Received a certificate of completion or progress tracking has been initiated.

Due to the nature of digital certification programs and the immediate value delivered upon access, all certification sales are final once access has been granted.

SUBSCRIPTIONS

RECURRING CHARGES & CANELLATION

For subscription-based services, you authorize Sellstate Innovation Realty to charge your selected payment method on a recurring basis (monthly or annually, depending on your plan).

  • You may cancel your subscription at any time through your account settings or by contacting [email protected].
  • No refunds will be provided for the current billing period once it has begun, regardless of usage or activity.
  • All charges are billed in advance and will automatically renew unless canceled before the renewal date.

It is your responsibility to manage your subscription proactively. We do not offer prorated refunds or credits for mid-cycle cancellations.

EXCEPTIONS

SERVICE UNAVAILABILITY

In the rare event that our services are completely inaccessible due to a verified technical issue on our end for a continuous period exceeding 72 hours, and we are unable to resolve the issue or provide a reasonable alternative solution, you may be eligible for a prorated refund covering the affected period of unavailability. This does not apply to outages caused by third-party platforms, scheduled maintenance, or user-side issues.

SPECIAL CIRCUMSTANCES

At Sellstate Innovation Realty, we are committed to fairness and integrity. While our refund policy is clearly defined and strictly enforced, we understand that exceptional situations can arise. In rare and extraordinary cases, we may consider a refund request that falls outside the standard terms of this Policy.

Please note:

  • Special circumstance refunds are reviewed on a case-by-case basis;
  • Approval is not guaranteed and is granted solely at the discretion of the Company;
  • Submitting a request does not imply entitlement to a refund.

To be considered, submit your request in writing to [email protected], including a clear explanation of the circumstances and any relevant supporting documentation.

REFUND PROCESS

ELIGIBILITY

If your refund request is approved in accordance with this Policy, the refund will be issued to the original payment method used at the time of purchase.

Please allow 5–10 business days for the transaction to be processed and reflected in your account, depending on your bank or payment provider.

Refunds will not be issued to alternate accounts or in the form of store credit unless explicitly offered and accepted by the customer.

FEES AND CHARGES

All prices for Sellstate Innovation Realty products and services are listed in U.S. dollars unless otherwise stated, and applicable taxes may be added based on your billing address.

In the event a refund is approved:

  • Non-refundable fees (such as setup fees, onboarding costs, and custom configuration charges) may be deducted from the refund amount, if applicable.
  • Transaction or processing fees incurred by payment gateways (e.g., Stripe, PayPal) may also be deducted from the refund total if not recoverable.
  • Refunds are issued only for the eligible portion of a purchase, as determined by this Policy.

You are responsible for any fees or charges associated with your financial institution or credit card provider related to refund processing.

CHARGEBACKS AND PAYMENT DISPUTES

By agreeing to this Refund Policy, you acknowledge that initiating a credit card chargeback or payment dispute for a transaction that does not qualify for a refund under this Policy constitutes a breach of this agreement.

If you initiate a chargeback or payment dispute outside the bounds of this Policy, you agree to the following:

  • You will be held financially responsible for all fees and costs incurred by Sellstate Innovation Realty in responding to and resolving the dispute.
  • These costs may include, but are not limited to:
    • Administrative processing fees
    • Legal fees
    • Chargeback penalties imposed by payment processors
    • Any related expenses directly or indirectly arising from the dispute

We strongly encourage customers to contact us at [email protected] to resolve any concerns before pursuing a chargeback. We are committed to working with you to find a fair resolution.

CONTACT INFORMATION

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us using the information below:

Sellstate Innovation Realty, a Shanrock LLC Company
Email: [email protected]

Our support team is available Monday through Friday, 9:00 AM – 5:00 PM ET. We aim to respond to all inquiries within 1–2 business days.